Some of the main features are:
There are a few ways for clients to request new scrapes:
Normally the following details are needed: scrape/company name, URL(s), filtering criteria, field mapping, output format, special notes if any.
New scrape setups in progress (not yet live) are shown on the Dashboard, in the “New setups” section, with a Due date when a task is accepted.
Live scrapes are enlisted on Dashboard, includes recent stats, update schedule etc:
All scrapes requiring client team reviews and approvals are listed on the dedicated Dashboard section:
If a scrape is pending client approval: an Approve button is offered. A client user can either Approve or Comment and re-assign.
Choose Approve option if delivered scrape or its update is OK. A ticket will be closed and moved to Live section.
Deactivated scrapes can be found in the full list of scrapes, reachable from the left-side menu.
Comment to provide feedback or answers. Use re-assign button to change a person responsible for task delivery. Please choose a contact who has initially submitted a request for approval or your main WebSpiderMount contact (the one on top of the list).
Comments will be sent to all users, who work on that ticket, created or commented. These users are subscribed to a thread and can unsubscribe by clicking the link in any email notification.
A client can also provide comments by replying to an email to save time, even from mobile devices. Comments within email response will be automatically posted to Dashboard just like if there were posted there.
Client Dashboard can be accessed securely at https://account.webspidermount.com
WebSpiderMount team sends the invitation when new users are to be added to an account.
All client users have a full level of access: dashboard, all scrapes, discussions, general settings, reports, etc within a selected account.
So any team member can approve or comment on scrapes assigned to other client team members.
Users can have access to more than one account.
if any task requires extra attention from our team or there is miscommunication, delay or you just want to talk to someone else from our team – feel free to escalate that question. Here is how to find it
Email directly your support person or contact us